FAQs
How long will my order take?
Every piece is imported to order, so it takes longer than a local shop. Each product page shows roughly how long before you pay, and your order page shows the expected delivery date once you have ordered.
Do I need an account to order?
No — you can check out as a guest. An account keeps your orders and saved items in one place, and the same account works on every Marpe shop.
How do I pay?
Through Paystack, by card, bank transfer or USSD depending on your bank. All prices are in naira. See Payment options for when an order counts as paid.
How do I track my order?
Use Track my order in the account menu with your order reference (it starts with MRP-) and the email you ordered with. Signed in, your orders are under My orders.
Can I cancel?
Yes, until we have placed the order with the supplier — usually within a day of paying. Message us with your order reference as soon as you can. See Cancel an order.
What if something arrives wrong or damaged?
Tell us within 7 days of delivery with your order reference and a photo, and we will replace it or refund you. See Returns & Refunds.
Will I pay import duty?
Some items attract duty that is only known at customs. If yours does, we tell you the amount before it is added.